If Someone has died:

• Call us as soon as possible. We are available 24 hours, seven days a week and when ready, we will convey your loved one into our care with utmost dignity and respect.

Arranging the funeral:

• Please call any of our branches to make funeral arrangements

Visiting our Funeral Homes:

• Please call us first. We will make an appointment for you to visit and ask that a maximum of 2 people attend at any one time to ensure that safe social distancing can be practised.
• You are required to wear a face mask at all times and use hand sanitiser when entering and exiting the building.
• We will also keep a record of all visitors for track and trace purposes
• If you feel unwell, are displaying symptoms of Covid-19, or are self- isolating, please do not visit our offices.
• Spending time with your loved one in our Chapel of Rest may still be possible. Please call us to discuss this.
• Funeral Guidelines:
• The Maximum number of attendees to the funeral service is 30, whether indoors or outdoors, and face masks must be worn. Some venues have imposed smaller restrictions: your funeral arranger will advise appropriately.
• You will be sent a Track and Trace form with name and contact details for attendees. We keep this for 21 days and destroy after this time.
• You should not attend if you feel unwell, or are displaying symptoms of Covid-19.
• If you are self-isolating and displaying no symptoms of Covid-19 – ask us for guidance.
• Funeral Services should be regarded as private, to control the number of attendees.
• Whether fixed or movable seating is available, social distancing applies.
• Hymn singing is not permitted but recordings can be played. Hymn books have been removed from venues but printed orders of service sheets are permitted
• The service can be live-streamed from most Crematoria for those unable to attend.
• Family members may act as pallbearers at certain venues but must use the wheel bier; face masks must be worn and we will provide protective gloves.
• The handling of cash is not recommended; most venues will not allow a donation box.

Our limousines have screens fitted to separate mourners form their chauffeur and hand sanitiser is available. A maximum of 6 mourners per limousine.